PRIVACY POLICY OF SUNRAC ENERGY
Last Updated: [01/07/2025]
1. Introduction
SunRac Energy LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar maintenance services or visit our website www.sunrac.energy.
2. Information We Collect
We collect information you provide directly to us, such as:
- Contact Information: Name, address, email, phone number
- Service Information: Solar system specifications, manufacturer details, installation date
- Account Credentials: Access to monitoring platforms as authorized by you
- Payment Information: Billing details processed through secure third-party providers
- Service Records: Maintenance history, photographs, performance data
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, security alerts
- Respond to comments, questions, and provide customer service
- Monitor and analyze trends, usage, and activities
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share information about you as follows:
- With vendors, consultants, and service providers who need access to perform services
- In response to legal process or request by governmental authorities
- To protect rights, privacy, safety, or property
- With your consent or at your direction
- In connection with a business transaction
5. Data Security
We implement appropriate technical and organizational measures designed to protect your information. However, no security system is impenetrable, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
7. Your Rights and Choices
You may:
- Access, update, or delete your personal information
- Opt-out of promotional communications
- Revoke system monitoring access at any time
- Request information about our data practices
8. Third-Party Services
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: info@sunrac.energy
TERMS AND CONDITIONS OF SERVICE
Effective Date: [01/07/2025]
1. Agreement to Terms
By engaging SunRac Energy LLC (“Company”) for services, you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of these terms, you may not use our services.
2. Services Provided
The Company provides professional solar system maintenance services including but not limited to:
- System performance monitoring and optimization
- Panel cleaning and maintenance
- Component inspection and diagnostics
- Warranty claim assistance and documentation
- Preventive maintenance programs
- Technical consultation and support
3. Service Limitations
Services are limited to maintenance, cleaning, monitoring, and diagnostic activities. The Company coordinates with appropriate licensed professionals for specialized work as needed. Service availability may be affected by weather conditions, safety considerations, or circumstances beyond our control.
4. Customer Obligations
Customer agrees to:
- Provide safe and reasonable access to equipment
- Maintain appropriate property and liability insurance
- Disclose known hazards or system modifications
- Ensure system ownership or authorization for service
- Make timely payments according to agreed terms
- Provide accurate system and contact information
5. Service Plans and Pricing
- Membership plans are billed monthly in advance
- Service prices are subject to change with 30 days written notice
- Additional services outside plan coverage will be quoted separately
- Applicable taxes will be added to all charges
- Payment methods accepted include credit card and ACH transfer
6. Cancellation and Service Termination
Customers may cancel their membership at any time without written notice. Upon cancellation, services remain available through the end of the current paid billing period. No refunds will be issued for partial months or unused service periods. Prepaid services and annual plans are non-refundable except in cases where Company fails to perform. Customer remains responsible for any outstanding charges incurred prior to cancellation. Company reserves the right to terminate service for non-payment or violation of these terms with immediate effect.
7. Scheduling and Access
- Services will be scheduled during normal business hours unless otherwise agreed
- Customer must provide access on scheduled service dates
- Failure to provide access may result in trip charges
- Company will provide reasonable notice of service appointments
- Emergency services subject to availability and additional charges
8. System Monitoring
For customers enrolled in monitoring services:
- Customer grants Company limited access to system monitoring data
- Access is solely for service provision and system optimization
- Customer may revoke access at any time
- Company will not share monitoring data with third parties
- Customer remains responsible for system security credentials
9. Warranty and Disclaimers
THE COMPANY WARRANTS THAT SERVICES WILL BE PERFORMED IN A WORKMANLIKE MANNER CONSISTENT WITH INDUSTRY STANDARDS. THIS WARRANTY IS LIMITED TO RE-PERFORMANCE OF DEFICIENT SERVICES OR REFUND AT COMPANY’S OPTION.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. COMPANY DOES NOT WARRANT SPECIFIC PERFORMANCE LEVELS OR ENERGY PRODUCTION.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR SERVICES IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
11. Indemnification
Customer agrees to defend, indemnify, and hold harmless Company and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Customer’s breach of these Terms
- Customer’s negligence or willful misconduct
- Claims that Customer lacks ownership or authorization
- Pre-existing conditions not caused by Company
12. Liability and Insurance
Customer acknowledges sole responsibility for maintaining adequate homeowner’s or property insurance covering their solar system and property. Customer’s insurance shall serve as primary coverage for any property damage, liability claims, or losses related to the solar system. Company strongly recommends customers verify their insurance coverage includes solar installations and associated risks. Customer agrees to promptly notify their insurance carrier of any incidents, claims, or damages. Company maintains general liability insurance for its operations but is not responsible for pre-existing conditions, acts of nature, or damages beyond our direct service activities.
13. Business Relationship
SunRac Energy LLC is a Florida limited liability company providing specialized solar maintenance services. This agreement establishes solely a service provider-customer relationship. Nothing in these Terms creates or implies an employment, partnership, joint venture, franchise, or agency relationship between the parties. Each party operates as an independent entity responsible for its own actions, taxes, and legal obligations. Company provides maintenance services within the scope of its expertise and certifications, coordinating with appropriate licensed professionals when specialized work is required.
14. Force Majeure
Company offers monthly membership plans for ongoing maintenance services. Membership fees are billed monthly in advance via automatic payment methods. Members receive services as outlined in their selected plan tier. Additional services outside plan coverage will be quoted separately. Membership benefits are non-transferable except with Company approval. Company reserves the right to modify service offerings with 30 days notice. Members may upgrade or downgrade plans with changes effective the following billing cycle.
15. Intellectual Property
All membership fees are due in advance on a monthly basis. Accepted payment methods include credit card and ACH transfer. Failed payments may result in service suspension until account is current. Company reserves the right to charge reasonable late fees for overdue accounts. Prices are subject to change with 30 days written notice. Taxes and regulatory fees will be added where applicable. Disputed charges must be reported within 30 days of billing date.
16. Confidentiality
Each party agrees to maintain the confidentiality of the other party’s proprietary information and not disclose such information to third parties without consent.
17. Dispute Resolution
The parties agree to attempt good faith resolution of disputes through direct negotiation. If unsuccessful, disputes shall be submitted to mediation before pursuing other remedies. Any litigation shall be brought exclusively in courts located in Broward County, Florida.
18. Governing Law
These Terms shall be governed by the laws of the State of Florida without regard to conflict of law principles.
19. Entire Agreement
These Terms, together with any signed service agreements or work orders, constitute the entire agreement between the parties and supersede all prior agreements and understandings.
20. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21. Waiver
No waiver of any term or condition shall be valid unless in writing and signed by the party against whom such waiver is sought to be enforced.
22. Notices
All notices shall be in writing and deemed delivered when sent by email with confirmation, certified mail, or recognized courier service to the addresses on file.
23. Assignment
Customer may not assign these Terms without Company’s written consent. Company may assign these Terms to a successor or affiliate.
24. Survival
Provisions relating to limitation of liability, indemnification, intellectual property, confidentiality, and dispute resolution shall survive termination of these Terms.
25. Electronic Acceptance
Customer’s electronic acceptance, use of services, or payment constitutes agreement to these Terms.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Contact Information: SunRac Energy LLC Email: info@sunrac.energy Website: www.sunrac.energy